Onboarding challenges turned into a simple process.
The Challenge
A large federal contractor, supporting Homeland Security, is used to working in high-pressure situations, but they were having difficulty managing initial onboarding and training in an environment of constant change.
To meet government’s shifting needs, they continually add new resources to the project. People arrive from all over the world and sometimes stay only a few days for onboarding before they head back overseas. Many are expected to start work the first day, even as they’re waiting on computer access, security badges, and a permanent desk.
On top of this challenging environment, new team members have to know the project background, key legislation, team leaders, client roles, and key procedures before they can be productive.
With so many moving parts, the team was spending two full-time employees just getting people onboarded properly and ensuring they have essential knowledge, credentials, and contacts.
How Pract.us Helped
With Pract.us, they were able to give each new team member a step-by-step set of tasks, instructions, and resources for everything from getting security badges to reviewing legislation with team leaders. They can access their tasks from any phone, tablet, or computer browser so even those waiting on laptops or intranet access can make progress.
With automatic reporting and notification, the team now spends only about ½ FTEs on managing the onboarding process and have a record of completion to demonstrate that security and compliance standards are met.
Whether for initial onboarding or ongoing training, every company has to track progress in the midst of pressing deadlines and demanding clients. By putting the tools in employee’s hands, they can reduce administrative costs while ensuring skill development and compliance.