Your employees impact customer experience in two ways – the degree to which they know their jobs and the degree to which they care about their jobs. If they don’t know how to do their jobs, they’ll make mistakes, get frustrated, lose patience in front of customers and make wrong decisions, which all damage customer experience. Even if they care deeply about doing a good job, without the necessary skills, there’s only so far they can go.
However, even if employees know how to do their jobs, it won’t help customer service if they’re disengaged. If they just don’t care, they won’t make the effort to provide a high quality product or service and excellent customer experience. In fact, disengaged employees experience a 60% drop in quality and a 1,000% increase in errors. On the other hand, companies with engaged employees experience a 24% increase in customer loyalty.
So how can Pract.us help you develop a well-trained, highly engaged workforce? Studies have shown that satisfaction with job training is highly correlated with overall job satisfaction. With Pract.us you can provide a training program that’s customized for each employee and encourages face-to-face collaboration with colleagues, which most people prefer over solo learning activities like watching videos.
Pract.us brings team members together.
Pract.us helps employees see how to apply what they learn immediately to delight customers and grow revenue. The tool also encourages them to work with each other, build trusting relationships, help each other out, and develop a strong network in the company. Because Pract.us training occurs as a natural part of their workday, your team will start to view more and more of their experience with a learner’s mind, staying open to new ideas and discovering innovations that improve efficiency and productivity.
In short, Pract.us lets you turn every workday into a practical training experience. Your employees are more likely to know what they need to do their jobs and more likely to feel satisfied and engaged with their work, which will translate to happier customers and growing revenue.