This week’s best articles for no-nonsense employee training.
Every week, I read dozens of articles about management, human resources, and employee development. I look for advice grounded in reality that small and large companies can easily use to help people engage, perform, and improve. I’ve pulled the best ones from this week so you can get right to the good stuff.
Social Media Training—The Challenges and the Consequences
This is the first of a series of articles that review what you need to know about your employee’s social media use and the training you should provide to ensure that you and your team don’t cross any lines. Read more.
How HR can use storytelling to create customer centricity
Looking for a fast and effective way to help employees focus better on customer service? Try stories. Alison Esse, co-founder and director at Storytellers consultancy, describes three types of stories you can use to inspire and focus employees on serving the customer according to your company mission. Read more.
Changing the Habits of Habit
Good work habits can improve your productivity, lower safety risk, and generate happy customers. But how can you get employees to adopt better habits? Start by understanding what a habit is and how you can influence them. Read more.
Training to Prevent Data Theft: What’s Good for Workers Is Good for the Company
Identity theft can strike at work, too. This article discusses some of the ways hackers can trick employees into sharing personal information and suggests ways you can help protect them and you from fraudsters. Read more.
In Real Life: The Most Important Person in Workplace Learning
You might think that the CEO, HR person, resident expert, or even new employees are the most important people for workplace learning, but JD Dillon asserts that the front-line managers hold the keys to successful learning on the job. He also offers suggestions for helping these folks become more effective learning leaders without stressing them out even more than they already are. Read more.