Every week, I read dozens of articles about management, human resources, and employee development. I look for advice grounded in reality that small and large companies can easily use to help people engage, perform, and improve. I’ve pulled the best ones from this week so you can get right to the good stuff.
How Is Customer Experience Affected by Employee Engagement?
While this article isn’t directly related to training, we know that growth and development opportunities improve employee engagement. The discussion dives deeply into how engagement impacts the bottom line and what companies can do about it. There’s good information if you’re trying to motivate top management to invest in L&D programs. Read more.
Access to Experts: Seven Steps to Leveraging the Expertise in Your Organization
A key part of learning on the job involves getting help from your resident experts and long-time employees. These folks represent your company history, subject knowledge, and practical experience, and it’s important that newer employees have access to them. This article provides clear action steps for encouraging a learning network with your experts at the center. I especially like the focus on recognizing and rewarding your experts’ participation in the learning culture. Read more.
What Are Your Trainees Thinking?
For anyone who has to get in front of a group for a class or workshop, here’s a great article with tips on reading your audience and adjusting mid-flight to suit their needs. You’ll have better results from the training, and trainees will appreciate your program even more. Read more.
Communicating Without Offense
I’ve included this article not because I agree with everything the author suggests, but because I find the concept thought-provoking. What’s the best way to communicate without offense? And when is discussion more appropriate than direction and vice versa? What’s your take on it? Read more.
Getting in on the Ground Floor
This article describes how some companies have started incorporating training into their recruiting strategies. They have developed apprenticeships, adult education, and development programs for entry level employees. In a tightening labor market, this could be a good approach for any size business. Read more.
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